Introduction

We take the protection of personal information very seriously and handle all data you provide with the utmost care. This Privacy Policy outlines our practices regarding the collection, storage, use, and protection of your personal information when you use our website and services. We are committed to complying with all applicable data protection laws, including the Protection of Personal Information Act No. 4 of 2013 ("POPIA") and, where applicable, the General Data Protection Regulation ("GDPR").

By accessing our website or using our services, you consent to the collection and use of your personal data in accordance with this policy. If you do not agree with the terms herein, please refrain from using our website or services.

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1. Definitions

• Personal Data: Any information relating to an identifiable individual.

• Processing: Any action taken regarding personal data, including collection, use, storage, and disclosure.

• Cookies: Small text files placed on your device to enhance website functionality and personalize the user experience.

• Company: Lighthouse Lifestyle ("we", "us", "our"), based in Cape Town, South Africa.

• Service Provider: A third-party entity processing data on behalf of Lighthouse Lifestyle.

• User: Any individual or legal entity accessing our services.

• Usage Data: Data automatically collected about interactions with our services.

 

2. Personal Data We Collect

We may collect the following personal information:

• Name

• Email address

• Contact number

• Online identifiers

• Usage Data (IP address, browser type, access time, visited pages)

We do not intentionally collect sensitive personal data, such as race, religious beliefs, or medical information, unless legally required or with explicit consent.

 

3. Use of Personal Information

We process personal data for the following purposes:

• To provide and improve our services.

• To comply with legal and regulatory obligations.

• To respond to inquiries or customer service requests.

• To send updates, marketing communications, and service notifications (you may opt out at any time).

• To detect, prevent, and mitigate fraud or security issues.

 

4. Legal Basis for Processing

We will process your personal data only when permitted by law, including:

• Consent: Where you provide specific consent (e.g., marketing communications).

• Legal Obligation: Where required by law or regulatory authority.

• Legitimate Interests: Where processing is necessary for the legitimate interests of our company, provided it does not override your rights.

• Contractual Obligation: When necessary for service provision.

 

5. Sharing of Personal Information

Your personal information may be shared with:

• Service Providers: To assist in operating our services (e.g., hosting, customer support, analytics providers).

• Legal Authorities: If required by law or for legal compliance.

• Business Transfers: In case of mergers, acquisitions, or asset sales.

• Marketing Partners: Only with your explicit consent.

We do not sell, rent, or trade your personal data to third parties.

 

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Upon request, we will delete or anonymize personal information unless required for legal or regulatory purposes.

 

7. Your Rights

Under POPIA and GDPR, you have the right to:

• Request access to your personal data.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data (unless legally required otherwise).

• Object to the processing of your data for specific purposes (e.g., marketing).

• Restrict data processing where permitted by law.

• Withdraw consent for data processing at any time.

• Lodge a complaint with the Information Regulator if you believe your data is misused.

Requests regarding your personal data can be submitted to sadika@lighthouselifestyle.co.za. Please allow up to 21 days for processing.

 

8. Security Measures

We implement industry-standard security practices to safeguard your personal information. However, no method of data transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

 

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve user experience. You can modify your cookie preferences via browser settings; however, some functionalities may be affected.

Types of cookies we use:

• Essential Cookies: Necessary for website operation.

• Functionality Cookies: Enhance user experience (e.g., remembering preferences).

• Analytics Cookies: Help us track and analyze website performance.

To adjust your cookie settings, refer to the settings in your browser.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their terms before sharing personal data.

 

11. Processing Personal Data of Minors

Our services are not directed at individuals under 18 years of age. We do not knowingly process minors' personal data. If we become aware of such data collection, we will take appropriate measures to remove it.

 

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be communicated on our website. We encourage users to review this policy periodically for updates.

 

13. Contact Us

​For questions or concerns regarding this Privacy Policy, contact us at:

Email: sadika@lighthouselifestyle.co.za

 

We are committed to handling your personal data with care and transparency in compliance with applicable legal requirements.